About our trays
Velvet Matte and Gloss Luster, what's the difference?
Sheen is simply an aesthetic preference. Both finishes are top-coat rated professional lacquer applications. Our matte mimics the qualities of velvet - matte when viewed straight on, but when caught from an angle light softly cascades over the surface. The gloss finish is a beautiful luster with sophistication, a shine that can morph into varied settings, but does not scream "plastic".
Can I use this tray with cold and hot drinks; is it food safe?
Absolutely, rest your glass and mug, or serve up a nice cheese platter and cupcakes. Our water-based lacquers are top coat rated and food safe.
Can I put this in the dishwasher?
Dishwashers are wonderful, but not for your tray. The surface may be cleaned with a dry or damp cloth - we love using a damp soft microfiber towel with a mild soap detergent for tough clean up. Please do not submerge in water, and as mentioned, not dishwasher safe.
Do you make custom sizes?
We would be delighted to create a custom tray for you. Simply send us a message with your specifications for a quote.
Shipping and Returns
How long with it to get my tray?
At Gleaming Renditions, we handcraft each tray at our shop located in Lancaster, Pennsylvania. Due to the nature of our product and production schedule, varying size have different lead times prior to shipment. Once your order has been prepared, a shipping notification with tracking will be sent.
What is your return policy?
Please contact us within 7 days of delivery
Ship item back to us within 10 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Damage during shipping, what do I do?
Damage during shipping transit doesn't happen too often, but when it does, it's disappointing. Please contact us within 3 days of delivery at firstname.lastname@example.org including photo documentation of the damage, as well as the packaging and its contents.
Any other questions? Just contact us, we'd love to hear from you.